File a Claim with USPS

You can file a claim with USPS if you have completed all the steps for a Missing Mail Search. 

Visit https://www.usps.com/help/claims.htm for all the information needed. Click on Step 3, "Start an Online Claim"

Step 1

• Tracking Number - this is located in your Shipping Confirmation Email sent by Mochiglow.
• Shipping Date - click on your tracking number. Once you are on the USPS tracking site, scroll down the page until you find the date Mochiglow shipped.

Step 2

• Mail Service - select "Insured Mail"
• Reason for Claim - select "Lost" or "Damaged Contents" according to your situation

Step 3

• Insurance Fees Paid - $0 unless you purchased extra insurance beforehand

Step 4

• Select "I was the recipient"
• Recipient Address - Complete your shipping address
• Mailer Address - Mochiglow, 9087 Arrow Rte, Ste 140, Rancho Cucamonga, CA 91730

Step 5

• Payment Address - Enter your shipping or billing address

Step 6

• Item Name - Enter your item name
• Item Type - Enter your item type
• Item Description - Enter a brief description of the item(s)
• Purchase Date - found in your order confirmation email
• Amount Requested - your order total (do not include the shipping cost)
• Upload Proof of Value - screenshot or download your order confirmation and upload it here

Step 7

• Claim Nickname - choose any name you'd like
• Click on "Review Claim" and submit

You can check on the status of your claim anytime by signing in to your account and clicking on "Claim History." If your claim is approved, USPS will send you a check in the mail with the requested reimbursement amount.